Know Your Rights: What You’re Actually Paying for When Booking a Shortlet Apartment

Ever booked a shortlet, only to arrive and wonder if you accidentally stepped into an alternate reality? The photos showed a sleek, modern apartment with “panoramic city views,” but now
you’re staring at peeling wallpaper and a neighbor’s laundry flapping in the wind? Yeah, we’ve been there.
The truth is, as a shortlet guest, you have rights real, undeniable, no-fine-print-attached rights. And at Amon Heights, we believe in making sure you get exactly what you paid for
(and not a mirage of it). So, before you book your next stay, here’s what you should absolutely expect:

The post didn’t hold back. It criticized Abuja’s real estate scene harshly: “houses with peeling walls, cheap tiles, bathrooms that look like face-me-I-slap-you houses.” The author’s frustration was clear, but the argument felt one-sided. Sure, some parts of Abuja are still developing, but there’s more to the city’s real estate story than meets the eye.

1. The Right to the Truth (Not a Catfish Listing)

Ever seen an apartment listing that looks like it belongs in an interior design magazine? Only
to walk in and realize those photos were taken before the dinosaurs went extinct? Yeah, no.

  • You have the right to truthful descriptions—if it says “fully furnished,” there
    better be actual furniture, not just a single plastic chair and vibes.
  • You deserve recent photos not some grainy, overexposed images from 2015.
  • Transparent pricing—because no one likes discovering surprise fees like they’re
    hidden treasure.

2. The Right to a Spotless, Not Suspicious, Apartment

Cleanliness isn’t a luxury it’s basic human decency. You shouldn’t have to hope the sheets were changed or wonder when the bathroom was last cleaned.

  • The apartment should be freshly cleaned before check-in, and that includes
    actual clean towels (not ones that look like they’ve seen too much).
  • Everything should be functional and well-maintained—if the shower isn’t working, that’s not a “minor inconvenience”, that’s a problem. Because let’s be real if you wanted an “adventure,” you’d be booking a hiking trip, not a shortlet

3. The Right to Feel Safe (Not Like You’re in a Horror Movie)

How to Protect Yourself from Rental Scams

We’ve all watched enough movies to know that a broken lock and flickering lights never end
well. Your safety isn’t negotiable.

  • Secure entry working locks, proper keys, and no sketchy situations• Secure entry working locks, proper keys, and no sketchy situations.
  • Safety equipment—smoke detectors, fire extinguishers, and the basics that
    keep accidents from turning into disasters.
    Amon Heights properties are designed to give you peace of mind, not paranoia.

4. The Right to Know What Happens If Plans Change

Because life happens.

  • Clear refund policies—so if you need to cancel, you know exactly what to expect (not a surprise “no refunds” policy buried in the fine print).
  • Reasonable cancellation policies—because sometimes plans change, and that’s just life.

You shouldn’t need a legal degree to understand your booking terms.

5. The Right to Speak to a Human Being (Not Just an Automated Email)

There’s nothing worse than having an issue and hearing… crickets.

  • Fast, responsive customer support—not just before you pay, but especially if you need help during your stay.
  • Genuine assistance—not scripted responses that make you question if a real person is on the other end.

Amon Heights is always just a call or message away. Because your comfort is our priority, not an afterthought.

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